BP105T Communication Skills Theory

BP105T Communication Skills Theory syllabus

UNIT – I

Communication Skills

Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context

Barriers to communication

Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers

Perspectives in Communication

Introduction, Visual Perception, Language, Other factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment

UNIT – II

Elements of Communication

Introduction, Face to Face Communication – Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication

Communication Styles

Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style

UNIT – III

Basic Listening Skills

Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations

Effective Written Communication

Introduction, When and When Not to Use Written Communication – Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication

Writing Effectively

Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message

UNIT – IV

Interview Skills

Purpose of an interview, Do’s and Dont’s of an interview

Giving Presentations

Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery

UNIT – V

Group Discussion

Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion

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