Table of contents
BP105T Communication Skills Theory syllabus
UNIT – I
Communication Skills
Introduction, Definition, The Importance of Communication, The Communication Process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
Barriers to communication
Physiological Barriers, Physical Barriers, Cultural Barriers, Language Barriers, Gender Barriers, Interpersonal Barriers, Psychological Barriers, Emotional barriers
Perspectives in Communication
Introduction, Visual Perception, Language, Other factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment
UNIT – II
Elements of Communication
Introduction, Face to Face Communication – Tone of Voice, Body Language (Non-verbal communication), Verbal Communication, Physical Communication
Communication Styles
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
UNIT – III
Basic Listening Skills
Introduction, Self-Awareness, Active Listening, Becoming an Active Listener, Listening in Difficult Situations
Effective Written Communication
Introduction, When and When Not to Use Written Communication – Complexity of the Topic, Amount of Discussion’ Required, Shades of Meaning, Formal Communication
Writing Effectively
Subject Lines, Put the Main Point First, Know Your Audience, Organization of the Message
UNIT – IV
Interview Skills
Purpose of an interview, Do’s and Dont’s of an interview
Giving Presentations
Dealing with Fears, Planning your Presentation, Structuring Your Presentation, Delivering Your Presentation, Techniques of Delivery
UNIT – V
Group Discussion
Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion
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