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20222 CMT Community Pharmacy & Management Theory D Pharm

Community Pharmacy & Management Theory D Pharm

1 Community Pharmacy Practice

Definition, history and development of community pharmacy – International and Indian scenarios

2 Professional responsibilities of community pharmacists

Introduction to the concept of Good Pharmacy Practice and SOPs.

3 Prescription and prescription handling

Definition, parts of prescriptions, the legality of prescriptions, prescription handling, labeling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them

4 Communication skills

Definition, Types of communication skills
Interactions with professionals and patient
Verbal communication skills (one-to-one, over the telephone)
Written communication skills
Body language
Patient interview techniques

5 Patient counseling

Definition and benefits of patient counselling
Stages of patient counseling – Introduction, counselling content, counselling process, and closing the counseling session
Barriers to effective counseling – Types and strategies to overcome the barriers
Patient counselling points for chronic diseases/disorders – Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
Patient Package Inserts – Definition, importance and benefits, Scenarios of PPI use in India and other countries
Patient Information leaflets – Definition and uses

6 Medication Adherence

Definition, factors influencing non-adherence, strategies to overcome non-adherence

7 Health Screening Services in Community Pharmacy

Introduction, scope, and importance of various health screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases

8 Over The Counter (OTC) Medications

Definition, need, and role of Pharmacists in OTC medication dispensing
OTC medications in India, counseling for OTC products
Self-medication and the role of pharmacists in promoting safe practices during self-medication
Responding to symptoms, minor ailments, and advice for self-care in conditions such as – Pain Management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

9 Community Pharmacy Management

Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering
Procurement, inventory control methods, and inventory management
Financial planning and management
Accountancy in community pharmacy – Day book, Cash book
Introduction to pharmacy operation software – usefulness and availability
Customer Relation Management (CRM)
Audits in Pharmacies
SOP of Pharmacy Management
Introduction to Digital Health, mHealth, and Online pharmacies

Suggested readings

Recommended readings:

  • Vacancy in Sun Pharma ( Div- Akuna)
    Specialty-Cardiac

  • Vacancy in Sun Pharma ( Div- Akuna)
    Specialty-Cardiac

  • Pharma News Today 4th January 2023