Asking Skill: Basic Communication (Communication Skills Practical)
Aim:
To study and develop questioning skills.
Introduction:
The use of questioning skills is essential to systematic investigation in any subject area.
In such an investigation
1) One asks questions to identify the reason or reasons for the investigation:
2) Questions are asked to direct the search for information and to synthesize what has been discovered
3) The conclusions resulting from investigations are evaluated via questions.
However, using questions to assist students’ investigations is a relatively new technique in the schools. In the past, teachers primarily questioned students to ascertain whether or not they were learning the book content and to see if students were paying attention in class
Questions
Questions must be guided by definite aims. They should be asked:-
1 To test a student’s preparation (Find out if students did their homework)-
2 Arouse interest (Bring them into the lesson by motivating them.)-
3 To develop insights (Cause them to see new relationships.)-
4 To develop ideals, attitudes and appreciations (Ask questions that cause students to get more than knowledge in the classroom.)-
5 To strengthen learning (Review and summarize what is taught.)-
6 To stimulate critical thinking (Develop a questioning attitude.)-
7 To test achievement of objectives (Check to see if what has been taught “sank in.”)
Good questions are:-
1 Purposeful (asked to achieve a specific purpose)
2 Clear (students understand what they mean)
3 Brief (stated in as few words as possible)
4 Natural (stated simply, in conversational English)
5 Thought-provoking (they stimulate thought and response)
6 Limited in scope (only one or two points in chain of reasoning called for)
7 Adapted to the level of the class(tailored to the kinds of students in the class)
In training students for classroom discussion, students should be trained to:-
1 Speak up – give complete answers that include facts and reasoning-
2 Agree and disagree politely
3 Wait to be recognized before speaking
Role play the dialogue:
Pharmacist: Good morning, may I help you?
Customer: Yes, I need this prescription filled.
Pharmacist: Ok, it’ll be ready in a few minutes.
Customer: I’ve also had a terrible headache and cough for a couple of days, can you recommend something?
Pharmacist: Have you got a temperature?
Customer: Fortunately, I haven’t got.
Pharmacist: Well, this analgesic medication is very effective, but be careful using it. You shouldn’t drink alcohol when taking it. To release your cough, I can
recommend you these cough drop lozenges and a bottle of cough syrup.
Customer: Thanks, I’ll try it.
Pharmacist: will that be all?
Customer: That should help perfectly
Pharmacist: That comes to Rs 35.
Customer: That expensive! Why so much?
Pharmacist: The prescription medication is expensive. It cost Rs 25. You should
follow your doctor‘s prescription first.
Customer: That’s OK. Don’t bother.
Pharmacist: Here’s your change. Have a good day.
WORKSHEET
Pharmacist: Good Morning. How can I help you?
Customer: Hello! I think I pulled a muscle. Can you recommend anything?
Pharmacist: We have this gel called Voltaren.
Customer: Okay. How much does it cost?
Pharmacist: One moment please. Okay, it’s Rs 6.30.
Customer: Thank you. I’ll try it. Here’s Rs 7. Please provide Invoice
Pharmacist: Okay. Thank you, and here’s your change. Have a nice day!
WORKSHEET
Customer: Hi. I have some bug bites. What can you recommend?
Pharmacist: We have Afterbite. It’s good to use immediately after you’re bitten. We also have this Foille cream that is also good for sunburns.
Customer: How much is each one?
Pharmacist: This is Rs 4.45 and the cream is Rs 8.30.
Customer: Okay I’ll take both, please.
Pharmacist: Okay. That will be Rs 12.75. Is there anything do you need today?
Customer: No thank you. Here’s Rs 15.00
Pharmacist: Okay. Thank you, and here’s two Euros and twenty five cents change.
Have a nice day!
Report:
Questioning skill was studied and developed
First Year B Pharm Notes, Syllabus, Books, PDF Subjectwise/Topicwise
First Year B Pharm Notes, Syllabus, Books, PDF Subjectwise/Topicwise
