The Pharma Jan Samadhan (PJS) initiative is part of Goverment of India’s Digital India initiative, which aims at empowering the citizen through a transparent, accountable and responsive governance system.
The PJS provides the consumer with an effective and time bound grievance redressal system to effectively deal with complaints related to pricing, shortage and non-availability of medicines. Apart from the internet- based online facility, there is a consumer Help Line also, which can be used to lodge complaints. Complaints may also be sent to :-
NPPA, 3rd Floor, YMCA Cultural Centre Building,
1, Jai Singh Road, New Delhi – 110 001.
Tel : 011 – 23746649
Fax : 011 – 23746652
Email : email@example.com
HelpLine no. : 011 – 23746647
User can select any one of the type of complaint from the list of four for making the complaint and the status of the complaint can be seen by clicking Status of Complaint.
User can select the First Option of Overcharging in prices of Scheduled Formulations in case if the user wants to inform NPPA about the overcharging in prices of Scheduled Formulations.
The second option of Non-availability or shortage of any Medicine has to be selected by the user in case if the user has to inform NPPA about the shortage of any medicine in their place. Apart from this if there is non- availability of any medicine in their locality, the same option can be selected.
The third option of Sale of New Drug without Prior Price Approval of NPPA has to be selected by the user if he desires to inform to NPPA about the Sale of New Drug without prior approval of NPPA.
The final option of Refusal of Sale of Any Drug can be selected in case if the Drug has been refused.